Privacy Policy

WOK Agency (Pty) Ltd is the responsible party for personal information processed through this website.

AddressDunkeld Crescent Office Park, 2 Albury Road, Dunkeld West, Randburg, 2196, South Africa.

Privacy enquirieshello@wokagency.co.za

Information OfficerInga Pama (inga.pama@wokagency.co.za)

We may collect information that you provide directly, including your name, work email address, telephone number, company, website, project requirements, budget, timeline, uploaded brief and any other information included in an enquiry.

We may also receive limited technical information such as browser type, device type, approximate location, referring page, pages visited and interaction data where permitted by your cookie choices.

We collect information when you submit a form, subscribe to updates, email or call us, provide a project brief, interact with our website or consent to optional analytics and marketing technologies.

We may process personal information to respond to enquiries, assess project requirements, prepare proposals, deliver contracted services, maintain client relationships, operate and secure the website, improve user experience, comply with legal obligations and send marketing communications where permitted.

We process information only where there is an appropriate justification under applicable law, including consent, steps connected with a contract, compliance with a legal obligation or a legitimate interest that does not unjustifiably interfere with your privacy.

We will only send newsletters or promotional updates where we have the necessary permission or another lawful basis to do so.

You may unsubscribe at any time using the link in an email or by contacting hello@wokagency.co.za. Unsubscribing does not affect service-related communications.

We may share personal information with trusted service providers that help us host the website, deliver email, manage enquiries, store project information, provide analytics or maintain our systems.

These providers may process information only for the agreed purpose and subject to appropriate safeguards. We do not sell personal information.

Some technology providers may process information outside South Africa.

Where personal information is transferred across borders, we will take reasonable steps to ensure that the recipient is subject to appropriate legal, contractual or organisational safeguards.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, contractual and dispute-resolution requirements.

Unsuccessful project enquiries will be reviewed periodically and deleted or anonymised when they are no longer required.

We use reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

No online system is completely secure. If we become aware of a security compromise affecting personal information, we will respond in accordance with applicable law.

Subject to applicable law, you may ask whether we hold personal information about you, request access to it, ask us to correct or delete inaccurate or unnecessary information, object to certain processing, withdraw consent or ask for information about third parties that have received your information.

To make a request, contact hello@wokagency.co.za. We may need to verify your identity before completing the request.

We use necessary cookies to operate the website. Optional analytics, preference or marketing technologies will only be used in accordance with your consent choices.

You can review or change your choices through Cookie Settings. More information is available on our Cookies page.

This website is intended for business and general audiences and is not directed at children. We do not knowingly collect personal information from children through the website without appropriate authorisation.

Please contact us first if you have a concern about how we process personal information.

You may also lodge a complaint with the Information Regulator of South Africa:

Online services and complaints:

We may update this Privacy Policy when our practices, services or legal obligations change.

Questions or requests may be sent to hello@wokagency.co.za.